I just had an experience that renewed my faith in the corner convenience store. For many years, it’s been my experience that too many of the employees at these (and other) retail establishments are the epitome of clock punchers–not even remotely interested in whether anyone in the store has a pleasant experience.
I was in the mood for a fresh salad, but didn’t want to take the time to go to a restaurant, so I thought I’d pop into the Maverik convenience store a couple of blocks up the road. Bingo! They had just what I was looking for.
I got into line to pay (which line was a bit longer than I would have liked). But as I did, the cashier called to another to join her at the second register. A moment later, another employee passed by and glanced at the salad in my hands. Without saying a word, she returned with a plastic-wrapped fork and handed to me, smiling. I hadn’t even thought of the need for a fork. And in this short time, the line had reduced to just one person in front of me. I smiled at the efficiency of the experience. It seemed orchestrated somehow.
When my purchase was rung up, the cents came to 66. I handed the cashier my single bill. She reached into her penny cup, took out one cent, and returned my change including a quarter and a dime (a dime is much nicer to deal with than a nickel and four pennies).
Both cashiers were smiling and interacting with the customers (dare I say “clients”?) as they were ringing up their purchases. (What? They weren’t on their cell phones, or texting, or talking to each other as if the customers in the store didn’t exist? Imagine that.)
Kudos to Maverik (and probably more specifically the manager at this store) for fostering this type of culture. I think I’ll be eating more salads.